{"xsrfToken":"0d0e03bb56acb82fae5ceae9b02bea7ca59bc5f6_lout","branding":{"id":"2","key":"lnsd","name":"LoanStreet Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2c664c","headerLinkHoverBGColor":"#2c664c","headerBadgeColor":"#2c664c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d20c65d1-c89f-4a59-8c99-40190c95b72e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NmVlMjdkNC03M2E0LTQ2MDctYTAyNy1kNDZiMjQxYTQ1MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQyMGM2NWQxLWM4OWYtNGE1OS04Yzk5LTQwMTkwYzk1YjcyZSI6WyJyZWFkIl19LCJleHAiOjE3NDM0MTg5MDIsIm5iZiI6MTc0MzQxODMwMn0.FFPEhe6O-VLRH2Da_TlcbN6lv8agyrFuiwTmXzzKjzo&client=46ee27d4-73a4-4607-a027-d46b241a4520&mode=fit","logoId":"d20c65d1-c89f-4a59-8c99-40190c95b72e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the LoanStreet Help Center","sharedPortalName":"LoanStreet Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the LoanStreet Help Center","sharedPortalName":"LoanStreet Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#419572","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"lnsd","projectId":10041,"serviceDeskId":2,"name":"LoanStreet Service Desk","description":"<p>Welcome to the LoanStreet Service Desk!</p>\n<p>Please read our Knowledge Base Articles for the latest information on our products and platform. If you still have questions, concerns or require technical assistance, you can raise a request below.</p>\n<p>Be sure to enter a detailed description or your issue and attach any documents or screenshots that may inform our investigation. Average initial response time is within 1 business day.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"18","name":"Bug Report","descriptionHtml":"","callToAction":"Bug Report","introHtml":"<p>Something Broken? Found a bug? Let us know!</p>","icon":10472,"iconUrl":"https://loan-street.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"17","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>What new features would you like to see?</p>","icon":10479,"iconUrl":"https://loan-street.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[3],"key":""},{"id":"9","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Need assistance with the application? We're here to help!</p>","icon":10466,"iconUrl":"https://loan-street.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://loan-street.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[9,18,17]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"22c1de47-29af-3871-a3f0-4ada6d628fd4","appLinkName":"System Confluence","appLinkUrl":"https://loan-street.atlassian.net/wiki","spaceKey":"LSKB","spaceName":"LoanStreet SBA-PPP Knowledge Base","spaceUrl":"https://loan-street.atlassian.net/wiki/spaces/LSKB","isServer":false},"labels":[],"projectKey":"LNSD","serviceDeskId":2,"kbLinkDomainURLs":["https://loan-street.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LNSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NmVlMjdkNC03M2E0LTQ2MDctYTAyNy1kNDZiMjQxYTQ1MjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM0MTk1MDIsIm5iZiI6MTc0MzQxODMwMn0.LrkZQp6um55mEVZirRZ-sMVtnriKqj95EkjbsG7kD_c","targetCollection":"upload-project-10041","endpointUrl":"https://api.media.atlassian.com","clientId":"46ee27d4-73a4-4607-a027-d46b241a4520","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"d56e7448-4de1-4c7a-97ab-22ce4437eccd","name":"Participations Platform","description":"How to navigate the Participations platform","categoryUrl":"https://loan-street.atlassian.net/servicedesk/customer/portal/2/topic/d56e7448-4de1-4c7a-97ab-22ce4437eccd","lastUpdated":"1667845355499","createdAt":"1617997327958"},{"id":"1df3ee6e-30ad-47ab-a285-e1c29e500f21","name":"Data Analytics","description":"How to use the Portfolio and Pool Analytics","categoryUrl":"https://loan-street.atlassian.net/servicedesk/customer/portal/2/topic/1df3ee6e-30ad-47ab-a285-e1c29e500f21","lastUpdated":"1667845369726","createdAt":"1628705773428"},{"id":"91cc579e-ddc3-4232-b455-9ee278896f62","name":"Quick Tip Videos","description":"View how-to videos to get the most out of the LoanStreet platform","categoryUrl":"https://loan-street.atlassian.net/servicedesk/customer/portal/2/topic/91cc579e-ddc3-4232-b455-9ee278896f62","lastUpdated":"1667845274890","createdAt":"1644610690039"},{"id":"bbe8953d-1139-493e-87f8-1f08e5ecdbfe","name":"Reports","description":"Find out more about the reports tab - including automated remittance process","categoryUrl":"https://loan-street.atlassian.net/servicedesk/customer/portal/2/topic/bbe8953d-1139-493e-87f8-1f08e5ecdbfe","lastUpdated":"1658442411562","createdAt":"1658442359133"},{"id":"605f4003-72fa-4bcb-b8f0-7678e8d141fc","name":"Platform Admin","description":"How to manage users, bank accounts and passwords","categoryUrl":"https://loan-street.atlassian.net/servicedesk/customer/portal/2/topic/605f4003-72fa-4bcb-b8f0-7678e8d141fc","lastUpdated":"1667845337194","createdAt":"1648674694211"},{"id":"78704dee-c6bd-4358-ae03-9d4d5a5fdd51","name":"Remittances","description":"How to use the automated remittance process along with VIZO","categoryUrl":"https://loan-street.atlassian.net/servicedesk/customer/portal/2/topic/78704dee-c6bd-4358-ae03-9d4d5a5fdd51","lastUpdated":"1667845394494","createdAt":"1661800120940"},{"id":"34385468-7fa0-4e26-8691-fec30b417657","name":"Market Place","description":"How to use the marketplace to view deals and find in-depth information","categoryUrl":"https://loan-street.atlassian.net/servicedesk/customer/portal/2/topic/34385468-7fa0-4e26-8691-fec30b417657","lastUpdated":"1667845437972","createdAt":"1665589639238"},{"id":"509405bc-9399-48ba-a07d-81e425e4ac7f","name":"Due Diligence","description":"How to request and review files","categoryUrl":"https://loan-street.atlassian.net/servicedesk/customer/portal/2/topic/509405bc-9399-48ba-a07d-81e425e4ac7f","lastUpdated":"1667845488405","createdAt":"1648674530216"},{"id":"151aa594-a92f-401d-a73e-8acab2a06c2f","name":"Participations Platform Release Notes","description":"View releases note to review platform updates","categoryUrl":"https://loan-street.atlassian.net/servicedesk/customer/portal/2/topic/151aa594-a92f-401d-a73e-8acab2a06c2f","lastUpdated":"1644861077026","createdAt":"1618448789144"},{"id":"7ca155c7-3a1c-4bba-bfc2-871e5e707c21","name":"Paycheck Protection Program (PPP) | Borrowers","description":"How to navigate the PPP product as a borrower","categoryUrl":"https://loan-street.atlassian.net/servicedesk/customer/portal/2/topic/7ca155c7-3a1c-4bba-bfc2-871e5e707c21","lastUpdated":"1667934292425","createdAt":"1586300062634"},{"id":"53829da5-4f2b-4e79-a3bc-e9457b552493","name":"Paycheck Protection Program (PPP) | Lenders","description":"How to navigate the PPP product as a lender","categoryUrl":"https://loan-street.atlassian.net/servicedesk/customer/portal/2/topic/53829da5-4f2b-4e79-a3bc-e9457b552493","lastUpdated":"1667845531561","createdAt":"1613512923748"}]}},"kbPage":{"id":1303314451,"title":"How to apply for Forgiveness","url":"https://loan-street.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/1303314451","space":{"key":"LSKB","name":"LoanStreet Support Knowledge Base","id":238092710},"serviceDeskIds":[2],"appLinkId":"22c1de47-29af-3871-a3f0-4ada6d628fd4","idInString":"1303314451","projects":[{"projectId":10041,"serviceDeskId":2,"portalId":2}]}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=loan-street","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"0d0e03bb56acb82fae5ceae9b02bea7ca59bc5f6_lout","baseUrl":"https://loan-street.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://loan-street.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"46ee27d4-73a4-4607-a027-d46b241a4520","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"cf8bc5e325c3484da91e268ef666b949","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}